OUR MISSION Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.
OUR VALUES We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability, and safety. Employees and representatives of BFT are expected to uphold our values and mission.
NATURE OF POSITION Manage the daily activities of the fixed route and DAR dispatchers, schedulers, and reservationists. Ensure compliance with applicable Federal, State, and local laws, and regulations related to public transit operations, agency policies, and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITES/KSA:
Plan, assign and supervise the work of staff to enhance quality of services; participate in the interviewing of candidates; train, monitor and evaluate performance; take corrective action as needed.
Coordinate, administer, and review projects; monitor workflow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
Ensure compliance with collective bargaining agreements; attend collective bargaining negotiations and grievance related meetings, as necessary.
Participate in the preparation of the annual operating budget; forecast for funds needed for staffing, equipment, materials, supplies, and training; approve expenditures and implement budgetary adjustments as required.
Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
Collect, analyze, and interpret data; provide required reports, including ridership, operating statistics, key performance indicators (KPI), National Transit Database (NTD), Triennial Review and other reports as needed.
Oversee paratransit customer service responses to service inquiries and customer complaints; conduct appropriate investigation and document resolution within customer comment software.
Audit customer calls to ensure communication efficiency and customer satisfaction; coach staff as needed.
Coordinate and assist with paratransit contracted services.
Facilitate and coordinate paratransit client eligibility appeals process.
Foster and facilitate operations safety efforts and programs.
Coordinate program activities with management team to ensure the accomplishment of goals and objectives relative to system growth and improved delivery of services.
Ensure compliance with Agency policies and procedures, Federal, State, and local laws, rules, and regulations related to public transit operations, including ADA.
Participate in various Agency meetings and committees; collaborate with internal departments and external groups; prepare written reports, correspondence and other documentation as needed.
Work with and maintain confidential information.
KNOWLEDGE, SKILLS, & ABILITIES:
Interpret and apply Federal, State, and local laws, rules and regulations governing the delivery of transit and paratransit services, including ADA.
Principles and practices of public transportation system operations and paratransit programs, including safety programs.
Principles and methods of supervision, training, and employee development.
Basic understanding of labor relations principles and procedures to supervise, train, evaluate, and motivate staff in a union environment.
Comprehend various kinds of disabilities, their related functional abilities and accommodation tools based on ADA regulations.
Ability to use various transit run cutting software for fixed route schedule development.
Procedures and techniques for investigating and resolving conflicts.
Familiar with the geography, major transit routes, and landmarks of Benton and Franklin Counties.
Read schedules, paper/electronic maps and comprehend directions of travel; write clear, concise reports, and documentation.
React quickly and calmly in emergency situations and adopt an effective course of action within established guidelines.
Identify problem areas; develop and recommend effective courses of action.
Prioritize diverse assignments and conflicting demands.
Excellent customer service techniques used to establish, maintain, and foster positive working relationships with those encountered during work.
Learn new technologies, policies, procedures, and guidelines established by professional organizations and/or governing agencies.
Utilize office equipment and other relevant technology (software and systems) to meet business needs.
Understand, follow, and communicate clearly and concisely, both orally and in writing.
Work as a team member and independently; effectively apply organizational and time management skills; meet deadlines and comply with Agency policies.
Exercise sound judgment in making decisions.
Focus on tasks and recall details; handle frequent interruptions.
MINIMUM QUALIFICATIONS Bachelor’s Degree in Business Administration or Public Administration, from an accredited institutionand three-years of progressive responsibility and management level experience; or an equivalent combination of education and experience. Must possess a valid driver’s license.
LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS Must obtain and maintain the following licenses and certifications for continued employment at BFT:
Commercial Driver’s License (CDL) and corresponding medical certification and endorsements, or ability to obtain within 180-days of employment.
Basic First Aid and CPR certification, or the ability to obtain within 180-days of employment.
PREFERRED QUALIFICATIONS Bachelor’s Degree in Business Administration or Public Administration and five-years of related experience, including working with unions and in a public transit environment.
Ben Franklin Transit has been successful in building a great transit system in Benton and Franklin Counties in southeastern Washington state, serving the cities of Kennewick, Pasco, Richland, West Richland, Benton City, Prosser, and Finley.
It is our goal to develop and operate a public transportation system that will provide the best transportation services to our customers. We are proud to offer many innovative ways for you to use our services today.
Our services include fixed route buses, Dial-A-Ride, Vanpool, and Demand Response service in Prosser, Benton City, and Finley.
Please take the time to explore our site and the wonderful mobility alternatives we have to offer our community.