Join our team! Pace Suburban Bus Service has openings for individuals who are responsible for the contract management of paratransit service providers in the Pace six-county region, and for project management of locally defined coordinated demand response services, ADA paratransit, traditional local dial-a ride, On Demand, and other paratransit services.
Paratransit is a demand response transportation service. Pace provides paratransit public transportation service to eligible passengers, including individuals who, because
Pace Suburban Bus is the premier suburban transit provider, safely and efficiently moving people to work, school, and other regional destinations. Pace’s family of public transportation services offer affordable and environmentally responsible transit options for residents of 284 municipalities in Cook, Will, DuPage, Kane, Lake, and McHenry counties. In addition, Pace also provides the City of Chicago ADA Paratransit service within the CTA service area.
The backbone of Chicago’s suburbs, Pace services tens of thousands of daily riders. One of the largest bus services in North America, Pace covers 3,677 square miles in an area nearly the size of the state of Connecticut and about 15 times the size of the City of Chicago. Pace’s innovative approach to public transportation gives the Agency a national reputation as an industry leader.
Primary Duties and Responsibilities:
Collaborating with local sponsors to design and implement demand response services including county-wide coordinated projects to advance access and mobility in the region
Providing support with administering all Paratransit programs and projects to achieve the Pace's mission and the goals of the Paratransit Department
Performing contract management tasks to ensure compliance of contract requirements and adherence to Pace policies and procedures
Analyzing data and key performance indicators (run structures, capacity hours, batching results, call center statistics, etc.)
Monitoring contractor’s daily operations
Implementing innovative, effective service designs to improve efficiency and recommending service improvements
Preparing and reconciling contractor payments and local share invoices, including managing purchase order account balances, expenditure projections for local share budgets, and grant(s) funding status
Representing Pace at meetings and public events
Must have a valid driver's license with a good driving record
Must have a bachelor's degree in business administration, planning, public administration, logistics, or relevant discipline or equivalent work experience.
Must have a minimum three years' management experience in demand response transit services and mobility management or similar experience
Must have experience with implementation of Title VI of the Civil Rights Act and U.S. DOT, FTA, and ADA transportation regulations is required.
Must have working knowledge of demand response reservations, scheduling, and dispatching as well as paratransit performance measures and contract requirements.
Must have working knowledge of government contract management, paratransit operations best practices, transportation coordination initiatives, and grant management.
Must be highly proficient in the use of computer software specifically, Microsoft Office applications (Outlook, Word, Excel, MS Project, and PowerPoint), intermediate to advanced skill level for MS Excel is required.
Experience with Trapeze scheduling and routing software, Oracle and Apex databases, and Adobe Docs is preferred.
Must have excellent written and oral communication skills, public speaking skills, customer service skills, and interpersonal skills, and the ability to give sound direction and follow-up to ensure tasks are successfully completed in a timely fashion.
Office location for this position is 547 W. Jackson Street, Chicago, IL. The position reports to the Senior Project Manager of Coordinated Projects, or designee.
Pace Suburban Bus is the premier suburban transit provider, safely and efficiently moving people to work, school, and other regional destinations.
Pace's family of public transportation services offer affordable, innovative, and environmentally responsible transit options for the residents of 284 municipalities in Cook, Will, DuPage, Kane, Lake and McHenry counties. The backbone of Chicago's suburbs, Pace serves approximately 127,000 daily riders. One of the largest bus services in North America, Pace covers 3,677 square miles, an area nearly the size of the state of Connecticut and about 15 times the size of the City of Chicago. Pace's innovative approach to public transportation gives the agency a national reputation as an industry leader.
Pace is governed by a Board of Directors consisting of thirteen directors. Each serves a four-year term and, with the exception of the Commissioner of the Mayor?s Office for People with Disabilities, must be a Mayor or Village President from his or her respective region, or a former Mayor or Village President residing in his or her respective region.