A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Driver license number must be included in application or resume to be considered.
Intermediate Supervisors participate as an effective member of the University of Michigan Transportation Services Department administrative and management team. This position provides direct support to the Transportation Department and is responsible for the oversight of all daily operations while on duty, and provides management support in all areas of work force and community interaction.
Reports To: Senior Supervisor(s)
Supervises: Transit Coach Operators, Motor Vehicle Operators, Service Station Attendants
Oversight responsibility for all operational issues while on duty.
Maintain the high service and quality standards of the department and follow established policies and procedures as appropriate.
Consistently provide prompt, courteous, and appropriate service to the public.
Maintain successful community and customer relations.
Participate in development of departmental policies and procedures.
Gather necessary information and make decisions regarding daily operations in accordance with established policies, procedures, contractual agreements, and operational needs; seek advice from other team members when necessary.
Provides support and helps to coordinate and oversee all aspects of special services and paratransit services.
Provides support and issues appropriate actions in regards to the commendation, evaluation, counseling, and discipline of employees in the Transit Services Department.
Provide recommendations to the Senior Supervisor(s) in regards to hiring, promotion, and termination of employees.
Responsible for the accurate completion of Payroll and other necessary HR/Administrative functions as assigned.
Responsible for timely resolution of customer complaints and other concerns related to Transit Services operations.
Responsible for Operations employee compliance with the State of Michigan licensing regulations, as well as any other applicable State and/or University laws and policies.
Know the Labor Agreement and understand its proper application to various situations.
Represent the department's management team in first step grievance proceedings.
Train and retrain employee to operate vehicles in accordance with established operational, safety, and security procedures.
Assist in developing and administering safety monitoring and retraining programs for experienced operators to meet safety, security, operational requirements. This may include retraining to improve and maintain skills of experienced operators in all areas, particularly passenger relations and defensive driving.
Provide backup and relief for other managers and supervisors as needed.
Investigate and provide support in order to resolve customer concerns.
Counsel and issue discipline and other corrective measures for Employees as consistent with any existing labor agreements and policies.
Provide first responder support in the event of accidents or incidents, and assist Operators with “on-street” or other job related issues.
Investigate and report all situations that affect normal operations and recommend/implement resolutions.
Responsible to keep the Operations personnel and others advised on work-related problems with vehicles, routes, or personnel including verbal and/or written reports and communications.
All other duties as assigned or required by the Senior Supervisor(s) or General Manager.
High School diploma or equivalent
Experience in a front-line supervisory role.
Must possess, or be able to acquire within 90 days, a valid Commercial Driver License, Group B with Passenger endorsement, without any air brake restriction from the State of Michigan.
Familiarity with Microsoft Office products such as Word, Excel, and Access, as well as a variety of Google products including Mail, Calendar, and Maps.
Willingness to work as part of a team and provide leadership in the areas of operations, safety, and customer service.
Able to communicate effectively, handle details, meet deadlines, and work independently, as well as under general direction.
Must be able to multitask and prioritize tasks accordingly.
Cooperative, willing to work with, and learn from others, and able to react productively to change.
Knowledge of or ability to learn and comply with University policies and procedures.
Able to perform essential functions and duties and to perform other tasks as assigned.
At least two years experience in a front-line or higher supervisory role.
Experience in a supervisory capacity, preferably in a transportation field.
Demonstrated leadership ability as well as the ability to work as part of a team.
Experience in a labor agreement environment, including experience in grievance procedures and resolution.
Demonstrated ability to document new or existing procedures and to maintain a record of policies and guidelines for reference purposes.
Demonstrated competency with Microsoft Office products such as Word, Excel, and Access, as well as a variety of Google products including Mail, Calendar, and Maps.
Experience in accident/incident response, driver training, and management of transit operations.
Experience in meeting departmental budget goals and cost control.
Experience in transit planning and scheduling.
Driver license number must be included in application to be considered.
40 hours per week. Schedule to be determined.
The regular shift assignment and hours are subject to change, and may exceed 40 hours per week.
Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.