JOB SUMMARY: This position is responsible for researching and planning the transportation services provided by Tulsa Transit. Oversee all areas of scheduling and bus stop management. Also responsible for developing outreach and promotional strategies to increase ridership and communicate service changes. Responsible for communication through different avenues with the public. Responsible for Title VI program.
Free Employee Health Insurance
Free Employee Long Term Disability
Free Employee Life Insurance
Defined Pension Plan
457b retirement with employer match
Paid vacation, sick and holidays
Manages Planning and Scheduling staff.
Forecast public transportation needs and formulate plans accordingly. Prepare documents to support forecasts and present information.
Oversee the preparation of passenger surveys designed to monitor the fixed route service. Review and present results.
Conduct the regular reviews and analyses of routes, route performance, schedules, ridership, revenue, and cost, as well as Bus Stop Management. Make recommendations for improvements to the management team.
Plan, coordinate, and attend public outreach events related to service changes.
Assist with and coordinate area land-use planning activities including development of and updating long-range transit plans and organizational strategic planning.
Responsible for the research and planning (both short and long-range) of service changes whether permanent or temporary. Communicate geographic changes internally.
Coordinate and prepare service information including route maps and schedules, ridership, detours, customer information boards and other materials to communicate with the public.
Responsible for proactive community involvement in various task forces, City planning agencies, revitalization projects, INCOG, committees, and Chamber of Commerce.
Responsible for developing outreach and promotional strategies to increase ridership and communicate service changes.
Coordinate and attend the events for outreach to customers, employees, or the community.
Serve as the Title VI Officer.
Prepare and submit Title VI report to FTA.
Comply with all state and federal regulatory agencies in planning and providing transportation services, handling Title VI complaints, filing reports, etc.
Investigate and respond to all Title VI complaints. Maintains a log of all complaints.
Oversee and manage the data for NTD reporting. Responsible for S-10 report annual report.
Make presentations to management or the Board of Directors, as needed. May also speak at public outreach events.
OTHER JOB FUNCTIONS:
Must report to work on a regular and timely basis.
Must perform other incidental duties as may be assigned.
Knowledge - Bachelor’s degree required in work related area or extensive knowledge and experience in lieu of degree. Knowledge of statistics and of technical writing. Must possess excellent oral and written communication skills. Experience and proven public speaking abilities are very important. Interpersonal and communication skills within groups, one on one, or on the phone are necessary. Good organizational skills are essential. Must be able to adequately deal with the public and Tulsa Transit employees both on the telephone and in person. Must be able to compose both letters and reports with excellent grammar. Extensive knowledge of computer software required including Microsoft Office (Word, Excel, Power Point). Knowledge of Trapeze for Windows a plus, but not required. Must be licensed and able to safely operate an automobile.
MISSION - Tulsa Transit connects people to progress and prosperity.
VISION - The region depends on Tulsa Transit to provide transportation solutions that connect to life’s destinations with innovation, teamwork, and stewardship.
STRATEGIC PRIORITY AREAS
Becoming a Mobility Manager/Mobility as a Service (MaaS) — Tulsa Transit as a provider of multi-modal services including new service delivery modes and payment systems that are connected electronically.
Diversifying and expanding funding sources — Tulsa Transit has new and increased funding sources that meet the transit needs of the community.
Improving customer experience – Tulsa Transit is perceived to be a good means of travel meaning the agency needs to competently execute its service plan.