Salary Range: $100,579.39-$134,363.33; dependent upon experience
Medical insurance with premium share; dental, vision, HRAVEBA, EAP, and life insurance all paid by employer.
DRS PERS2 and PERS3 retirement plans
4 Year Degree
Plans, organizes, and manages the Agency's operations staff and activities including Fixed Route, Paratransit and Dispatch. Actively engages with Agency’s labor relations for contract negotiations, discipline, etc. Ensures the efficient, cost-effective, and customer-oriented delivery of transit services to the community. Serves as a member of the Agency’s management team
Duties and Responsibilities
Provide strategic planning, direction, goals and objectives to ensure efficiency of Skagit Transit’s services
Lead and direct Operations Supervisors, Fixed Route and Paratransit Coach Operators, Dispatchers, and Paratransit Eligibility Staff
Manage, mentor and develop operations staff
Make hiring, termination and disciplinary decisions and recommendations
Plan, develop, coordinate and implement service planning including route structures, route schedules and timetables based on a comprehensive evaluation of requests for service and ridership statistics
Analyze data and make recommendations regarding expanded, reduced or altered services and provide narratives and statistical justifications as requested
Facilitate technology, facility and equipment updates and implementation of programs pertinent to the maintenance and improvement of transit services
Participate the Agency’s capital improvement planning
Engage in the Agency’s labor relations program including contract negotiation, administration of collective bargaining agreement, grievance investigations and arbitration proceedings
Research and provide documentation for grievance responses
Administer discipline, conduct Loudermill hearings and recommend disciplinary actions related to operations staff when appropriate
Confer with appropriate managers and staff regarding vehicle service maintenance and repair needs, safety and training issues, documentation, reports and other areas related to operations
Maintain, control and advise the Director of Maintenance and Operations of the department budget shortcomings and amendments as necessary
Present proposals and recommendations regarding budget allocations and expenditures as requested
Prepare and submit requests for supplies, equipment and additional staff as appropriate
Organize, review and evaluate customer service functions for the Agency including receiving and resolving complaints concerning operations functions
Develop and implement improved customer service processes
Ensure compliance with established Agency safety policies and procedures, state and federal regulations and other related requirements designed to protect the health and safety of transit passengers and operators
Investigate accidents and incidents reporting on safety deficiencies and implementing corrective action plans as appropriate
Ensure compliance in all areas of ADA and HIPAA rules and regulations
Oversee and participate in the preparation and maintenance of comprehensive logs, records, reports and databases related to Agency operations
Prepare and maintain statistics to facilitate service development and evaluate effectiveness
Provide technical expertise, guidance and assistance to operations personnel in resolving difficult service coordination issues
Prepare detailed specifications in support of the purchase of transit vehicles
Prepare and present oral and written reports to the Director of Maintenance and Operations regarding operations issues providing background and explanatory materials and responding to questions in formal meetings as required
Respond to emergency situations as needed during all hours of transit service
Work with local EMS as required under policy
Manage projects as designated by Director of Maintenance and Operations
Perform other related duties as assigned
Any equivalent combination of education and experience that provide the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be:
3 years transit operations experience
Bachelor’s degree in management, public administration or other job-related field
5 years of increasingly responsible experience in public or general administration
5 years of experience in supervisory capacity
Valid Washington State Driver’s License
Maintain acceptable driving record
Must maintain CDL B with passenger endorsement as a required condition of employment
Experience with Labor Relations preferred
Experience with Microsoft Office Suite, Streets, Trapeze, and other transit programs preferred
To enhance the quality of life in our service area by excelling in the efficient and effective provision of safe, accessible, reliable and attractive public transportation services by courteous and professional employees.
Safety: We commit to ensure that our employees, passengers and the general public’s safety are always our first consideration.
Service Excellence: We commit to provide safe, clean, reliable, on-time, courteous service for our clients and customers.
Workforce Development: We commit to make Skagit Transit a learning organization that attracts, develops, motivates and retains a world class workforce.
Fiscal Responsibility: We commit to manage every tax payer and customer-generated dollar as if it were coming from our own pocket.
Innovation and Technology: We commit to actively participate in identifying best practices for continuous improvement.
Sustainability: We commit to reduce, re-use and recycle all internal resources and reduce greenhouse gas emissions.
Integrity: We commit to rely on the professional ethics and honesty of every Skagit Transit employee.
Teamwork: We commit to actively blend our individual talents to achieve world-class performance and service.