Career Center

Transportation Services Representative 2

The Cornell University campus is widely admired as one of the world's most beautiful academic settings. The Division of Facilities and Campus Services (FCS) is committed to providing the highest quality service to faculty, students, staff, alumni, and visitors. With more than 260 major buildings enhancing the magnificent landscape of the Ithaca campus, approximately 1,000 highly talented and dedicated staff serve as steward of the campus resources and operations.

The Transportation Department at Cornell University is searching for a hardworking and motivated individual to join their team as a Transportation Services Representative 2!

Position Summary:

In this role, you will act as a university representative in disseminating information concerning parking and traffic to the university's community and visitors. This role provides services and conducts transactions that ensure the effective and efficient enforcement of parking policies as well as the circulation of traffic on the Ithaca campus. You will act as a dispatcher for the department, rotating with other TSR 02 positions. You will also act as an ambassador for the department providing clear, accurate, and succinct information and instructions to all customers appropriate to their needs.

We Require These Qualifications:

• High school diploma or equivalent.
• Must have and maintain a valid driver's license; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
• Ability to drive a vehicle in all weather conditions of central New York State.
• One-year previous transportation or customer service experience.
• Ability to traverse campus by foot, bicycle, and/or car and can stand or walk for prolonged periods of time.
• Must have the ability to carry hand-held ticket-writer, printer, and two-way radio (approximately 10 lbs. of equipment).
• Ability to be exposed to inclement weather including rain, snow, hot, and cold temperatures.
• Possess the visual acuity to read permits through windshield and operate the hand-held computer.
• Knowledge of data entry and ability to work in desktop computer applications.
• Possess excellent verbal communication skills.
• Possess good writing skills for report writing.
• A proven ability to listen to customers and interpret customer needs.
• A proven ability to assess conflict situations and diffuse upset customers.
• The ability to make routine decisions using sound judgment and discretion in carrying out duties.
• The ability to work independently and as a team and work closely with all other staff in a cooperative and positive manner.
• This position requires reliability, attention to details, and good organizational skills.
• Must have the ability to utilize time effectively and work steadily and conscientiously.
• Ability to multitask and prioritize work in a fast-paced environment.
• Ability to handle multiple phone lines in a deliberate and calm manner.
• Motivation to achieve favorable outcomes for the organization beyond minimum work expectations.

You Will Be a Top Candidate with This Preferred Qualification:

• Two years' coursework beyond high school or associate degree preferred.

This is a union position within the International Security, Police, and Fire Professionals of America's bargaining unit (SPFPA). The rate of pay is $22.16/hour.

Rewards and Benefits:

Cornell University provides excellent benefits that include professional development, access to many wellness programs, employee discounts with local and national retail brands, health care options, and great retirement options. Cornell provides generous paid leave provisions as well, including 3 weeks of vacation, health leave, personal leave, and 13 paid holidays (including end-of-year winter break).

This is a full-time, non-academic staff, benefits-eligible opportunity located in Ithaca, New York.

Application Procedure:

• Relocation assistance is not available for this position.
• Visa sponsorship is not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.