At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like:

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements.  The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Location: 280 W. 62^nd Ave Denver, CO 80216

What you’ll do:

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform and meet client contract requirement along with ADA, DOT, and FTA guidelines
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Perform additional duties as assigned or required
• Monitor performance of direct reports and provide coaching and guidance

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Min Salary: $97,000

Max Salary: $110,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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What you’ll need:

Experience, Education & Certifications:

• Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• 5+ years of experience in transit management
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must possess a valid driver’s license

Skills:

• Strong problem solving skills
• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even better if you have...

• Previous management experience in the Para-Transit or livery industries preferred

About MTM Transit

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other communit...y resources. Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.

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