Under direction, coordinates and facilitates communication between industry representatives, specific to compliance issues, through telephone contact or written correspondence with members of regulated industries and provides services to these industries consistent with the interpretation of various laws, rules and regulations administered and enforced by the Transportation Bureau of the Illinois Commerce Commission. This position processes applications received via walk-in traffic, mail, fax, or e-mail for licenses, permits, registrations, certificates, and other credentials through the electronic database, properly identifies regulated entity demographics and reviews file to ascertain whether active authority is already on file and maintained, validates the insurance information speci