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Senior Director, Customer Experience & Performance Management
The Greater Cleveland Regional Transit Authority’s mission statement is Connecting the Community.  We are looking for a senior leadership candidate who believes in Connecting the Community regardless of the position they may hold within an organization.  The Greater Cleveland Regional Transit Authority (GCRTA), locally known as RTA is the largest public transit agency in the state of Ohio with over 2,100 budgeted positions led by General Manager, Chief Executive Officer, India Birdsong Terry. This position reports to India Birdsong Terry, General Manager, Chief Executive Officer. The Sr. Director will serve as an influencer and collaborator to develop and enhance the GCRTA customer experience throughout various stages of engagement with internal staff and external consumer


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