â¢Design and develop effective Transport processes and systems. â¢To ensure that the process as laid down is followed. â¢Control and monitoring is exercised during shuttle services, spot rental, airport transfers & regular employee pickups and drops. â¢Over all in charge of Daily operations for Transport â¢Manage the transport team â¢Vendor management from operational perspective â¢Regular interaction with the employees through formal and informal meetings for improvement in transport services and handle employee escalations â¢Adherence to SLAâ™s by vendor including statutory and non-statutory compliance â¢Ensure Vendor / Operational and Management reports are submitted and shared on daily basis
ESSENTIAL JOB DUTIES:
Design and develop effective Transport processes and systems.
To ensure that the process as laid down is followed.
Control and monitoring is exercised during shuttle services, spot rental, airport transfers & regular employee pickups and drops.
Over all in charge of Daily operations for Transport
Manage the transport team
Vendor management from operational perspective
Regular interaction with the employees through formal and informal meetings for improvement in transport services and handle employee escalations
Adherence toÂ SLAâ™s by vendor including statutory and non-statutory compliance
Ensure Vendor / Operational and Management reports are submitted and shared on daily basis
Provide leadership to the C&W Transport team and ensure deliverables as per the SOW & scorecard as part of the agreement between Adobe and C&W.
Ensure effective implementation of Transport processes and systems and document processes where not in place.
Identify checks & alterations in the Transport system and highlight improvement areas.
Work closely with Security team to ensure Safety checks and standards as per SOW defined in the agreement.
Represent Transport team for meetings with business on Transport issues
Transport helpdesk management to be implemented, tracked & reported
Achieve agreed SLAâ™s as per agreement with vendors
Preparing & sharing monthly Transport MIS and ensuring its accuracy
Ensure timely invoice generation, accuracy in checking & release of
vendor payments as per agreed terms.
Al vendor agreements to be in place.
Meet and exceed all baseline targets highlighted below:
Ensure 95% vehicle compliance
Conducting ESAT surveys every six months & ensuring ESAT score of 75%
OTA percentage to be at 92% as mentioned in the Exhibit 1 of agreement (score card)
Cab utilization & occupancy as per agreed targets
To achieve transport cost per person as per agreed targets
Identify & report efficiencies for shuttle services
Drive effective issue/query resolution processÂ - 10% less from previous year
MMR on Transport to be shared with C&W KAM and Adobe team for Noida & Bangalore
Other key management attributes & Key Performance Indicators (KPIs) as specified by Key Account Manager.
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