Join our team as a Program Manager of Electronic Revenue Operations, where you’ll lead the oversight and innovation of tolling and Clipper fare systems across bridges, buses, and ferries. This role ensures smooth, secure, and accurate processing in electronic transactions while improving systems that serve the public every day.

Key Responsibilities:
• Oversee and optimize all electronic tolling (AET), fare collection (Clipper), and other revenue operations
• Lead technical troubleshooting, system audits, and revenue tracking from transaction to deposit
• Analyze daily revenue and passenger data trends; provide actionable reporting to leadership
• Coordinate collaborative cross-functional teams including vendors, tech contractors, and internal departments
• Enforce performance standards and compliance with contracts and toll policy
• Drive continuous improvement through data analysis, vendor oversight, and customer service feedback
• Participate in regional and national tolling committees to represent and enhance District practices
• Support budget development, cost control, and operational upgrades to back-office systems
• Ensure system integrity for out-of-state vehicle tolls, DMV processing, and enforcement collections

Minimum qualifications:
• A bachelor’s degree in business administration, public administration, transportation, finance, engineering, computer science, or a related field.
• 3 years of increasing experience in operations, program or project management, or transaction based systems in relevant industries such as tolling or transportation, financial services, technology/software systems, or logistics. Experience must include program or project oversight, vendor or contractor management, system or data analysis, and customer service.

Preferred:
• Experience with public agencies, tolling systems, or technical program management
• Familiarity with electronic payment systems, DMV processes, and vendor coordination

Apply now to make an impact on how we move the Bay Area forward through smarter revenue systems.

About GOLDEN GATE BRIDGE, HIGHWAY AND TRANSPORTATION DISTRICT

Based in San Francisco, the District consists of three operating divisions including Bridge, Bus, and Ferry, and an Administrative division. The District offers a variety of career opportunities to consider, including transit operations and maintenance for Bus and Ferry Divisions, professional and clerical, as well as, skilled labor and crafts positions. The District employs about 800 regular full-time, part-time, and temporary employees. The District values our employees and customers who come from many diverse backgrounds. We are committed to building a workforce that reflects the rich diversity of our region and to ensuring that our employees and customers are treated fairly and free from intolerance and discrimination. We are proud to be an equal opportunity employer and a drug-free workplace.Our goal is to provide our employees with the best possible compensation and benefits including competitive salaries, generous paid sick, holiday and vacation leave, District-paid group life insurance, excellent medical, prescription drug, dental, and vision coverage, participation in the California Public Employees Retirement System (CalPERS) pension plan, optional deferred compensation p...rogram, free transportation on the Golden Gate Bus and Ferry systems, free passage on the Golden Gate Bridge, and much more!

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