A primary role of this position is to function as a central point of contact for HASTUS users, TriMet IT support, and GIRO (the parent company of HASTUS). The individual in this role will develop an awareness of persistent operational issues and serve as a key contributor in the strategic management of daily operations and the ongoing evolution of HASTUS products.

Strengthening the relationship between TriMet and the HASTUS user community will be a core focus, leveraging the full HASTUS suite and maintaining a productive partnership with GIRO. Emphasis will be placed on addressing downstream data needs and resolving operational incidents that involve or require support from GIRO and/or TriMet.

In addition, the role involves shaping HASTUS system strategy by evaluating current business practices and processes and facilitating or initiating redesign efforts when needed. Advocacy for the HASTUS user community and its evolving needs is essential, especially in response to emerging trends that impact the way users interact with the system.

The position will also be responsible for identifying training needs within the user community and coordinating efforts and resources across departments. By doing so, the role supports the development of efficient, productive, and streamlined workflows across HASTUS user groups.

Providing strategic and leadership direction in prioritizing the evolution of the HASTUS suite of products is another key responsibility. This includes leading smaller-scale upgrades directly and serving as the Transit business lead for major upgrade projects, in coordination with a project manager from TriMet's Data Engineering team.

This role requires being onsite four (4) days per week. 

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements. Safety is a fundamental value that guides all aspects of our work.  Perform related duties as required.     

Serve as a good steward of TriMet and maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.

Forbes Magazine recently ranked TriMet as one of the top five places to work in Oregon! TriMet is ranked the number one Oregon-based employer in the state, as well as the top “Transportation and Logistics” employer in the state.

 

Essential Functions

 

1. Develop and maintain an awareness of persistent operational issues as a key player in the strategic management of daily operations and the evolution of HASTUS products.
2. Function as a central point of contact for TriMet users, TriMet IT support and GIRO.
3. Develop and implement strategy for HASTUS systems, looking at existing business practices and process and facilitating or prompting work redesigns where appropriate. Steer the organization towards production and optimal workflow practices within and across HASTUS user groups.
4. Build the relationship between TriMet and the HASTUS User Community utilizing the HASTUS suite of products and thereby, GIRO (the software company that licenses HASTUS to TriMet).
5. Lead discussion and make final decisions on HASTUS data relationships required for managing the integrity of data representing the transit service network.
6. Advocate for and track the needs (including training needs) of the HASTUS user community and its ever-evolving membership. Provide strategic leadership in identifying and prioritizing the evolution of the HASTUS suite of products.
7. Lead TriMet in major upgrade projects with the support of an assigned project manager from TriMet's Data Engineering team. Position will also lead smaller scale activities such as software upgrade.

Two (2) years of experience with transit business practices, which may include bus service planning, scheduling, operations, support systems, and/or service delivery are required.

Two (2) years of demonstrated experience in using HASTUS or comparable transit system software are preferred.

Or any equivalent combination of experience and training.*

The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience". 

About TriMet

TriMet provides bus, light rail and commuter rail transit services in the Portland, Oregon, metro area. We connect people with their community, while easing traffic congestion and reducing air pollution — making the Portland area a better place to live.

Connections working at TriMet